FAQ

Frequently Asked Questions

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Do I need to create an account to place an order?

No. You can check out as a guest and place your order without registering an account. However, we suggest you to create an account, so that if there are any order updates, you may receive them directly in your account. Create an account here.

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Why should I register an account?

Creating an account gives you access to useful features, including:

• Viewing and tracking past orders

• Faster checkout with saved delivery details

• Creating wish lists and saving favourites

• Access to exclusive offers and early product releases

• Priority updates on new arrivals and limited stock items

Create your account here.

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I’ve just placed an order but want to add more items - what can I do?

Contact our support team as soon as possible via the contact page with the items you’d like to add.
If your order hasn’t yet shipped, we’ll let you know whether everything can be sent together. If combined shipping is possible, any extra shipping charges will be adjusted accordingly.

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How do I know my order went through?

Once your order is successfully placed, you’ll receive a confirmation email with your order number and purchase summary.
If you don’t see it within a few minutes, please check your junk or spam folder. Adding us to your email contacts helps ensure you receive all order updates.

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How can I track my order?

When your order ships, you’ll receive an email with a tracking number. You can use this to follow your parcel through our website or directly with the courier.
If you haven’t received tracking details within 5 business days, please check your spam folder or contact our support team.

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My tracking number isn’t updating - what’s going on?

In some cases, tracking may not update immediately. This usually means the parcel hasn’t yet been scanned by the local courier in your destination country.
Once it clears customs and is scanned locally, tracking will update with more accurate delivery information. Please allow 6-10 business days for updates. If it still doesn’t appear, contact us and we’ll assist.

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Are orders shipped discreetly?

Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents inside.
The sender name is KLCN or GKWS. We make every effort to protect your privacy. Small items are packed securely and include reusable storage where applicable.

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Do you ship internationally? What are the delivery times?

Yes, we ship to most countries worldwide. Orders are dispatched from one of our warehouse locations.

Estimated delivery times:

• UK & Europe: 7–15 business days

• Australia & New Zealand: 5–12 business days

• USA: 7–15 business days

• Canada: 5–12 business days

Delays may occur due to customs processing or courier disruptions. Unfortunately, refunds cannot be issued for delays outside our control.

For more shipping information and returns policy, please visit here.

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What if I only receive part of my order?

Some orders are shipped in multiple parcels. If this happens, you’ll receive separate tracking numbers via email.
If you believe something is missing, contact our support team here and we’ll investigate promptly.

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What payment methods do you accept?

We accept secure payments via:

• Visa

• Mastercard

• American Express

• PayPal

• Stripe

• Apple Pay

• Google Pay

• Klarna

• ZIP

All payments are processed through encrypted SSL checkout for maximum security.

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What will appear on my bank or card statement?

Your payment will appear under Lollipop Technology.

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How secure is my personal information?

We take data protection seriously. All personal and payment information is protected using SSL encryption.
We do not store your credit card details once a transaction is completed.

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Do you offer custom or special requests?

In some cases, yes. If you have a specific request, please contact us here and we’ll let you know what’s possible.

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Will I receive physical mail or marketing letters?

No. We do not send postal marketing materials. You’ll only receive packages you order from us.

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Can I change my shipping address after ordering?

Contact us immediately here if you need to update your address.
We can make changes as long as the order hasn’t left our warehouse. Once a parcel is in transit, changes are no longer possible.

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What if an item becomes out of stock after I order?

If this happens, we’ll contact you to discuss your options - including waiting for restock, switching to an alternative product, or receiving store credit for the affected item.

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Can I cancel my order?

Orders are processed quickly and usually cannot be cancelled once placed.
If you need to request a cancellation, contact us immediately after ordering here. If cancellation is possible, store credit may be issued minus a handling or disposal fee.

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What is your returns and exchanges policy?

We accept return requests within 30 days of delivery, provided items are:

• Unused

• Unopened

• In original packaging

Approved returns receive store credit once processed. Please visit our returns policy here.
For defective items, replacements are provided and return shipping for the replacement is covered. 

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What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery here. We will then ask for further details such as detailed photos of the issue. We’ll arrange a replacement, or credit as appropriate.

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What if my order never arrives?

If your order hasn’t arrived within the expected timeframe, contact us here and we’ll investigate with the courier.
If the parcel is confirmed lost, we’ll offer a replacement or store credit.

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Do your products come with a warranty?

Yes. All products are covered by a 2-year warranty against manufacturing defects.
If you experience an issue during the warranty period, contact us here and we’ll guide you through the claim process. Learn more about our 2 year warranty here.

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How do I choose the right anal toy for me?

Each product page includes detailed descriptions, sizing information, and usage guidance.
You can also contact our support team directly from the product page using the “Ask a Question” option if you’d like personalised advice.

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How do you handle privacy and data protection?

We do not sell, share, or lease customer information to third parties.
Your data is used solely to process orders and improve your shopping experience, in line with our privacy policy here.

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Do you offer discounts or price matching?

We focus on delivering strong everyday value.
If you find the same item at a lower price from a verified retailer, contact us here and we’ll review a possible price match.

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What if I forget my password?

Click “Forgot Password” on the login page and follow the instructions to reset your access securely.